Frequently Asked Questions
Can't find your question in the list below? Feel free to contact us via our contact page or at contact@boutique-orthodoxe.com. We respond to all inquiries within 24 hours.
Order
How to place an order?
How to place an order?
It's very simple: choose your item, click on "Add to cart", then follow the secure payment steps.
You will receive an email confirmation as soon as your order is validated.
Can I modify or cancel my order?
Can I modify or cancel my order?
Yes, as long as the order has not been shipped (usually within 24 hours).
Contact us as soon as possible at contact@boutique-orthodoxe.com with your order number so that we can intervene quickly.
My order arrived broken, what should I do?
My order arrived broken, what should I do?
We apologize for the inconvenience. Please contact us within 48 hours with a photo of the damaged product and your order number. We will offer you a quick solution: replacement or refund, depending on the situation.
How does your warranty work?
How does your warranty work?
All our items are covered by a 30-day warranty against defects or breakage. If a problem arises, please contact our customer service department with details of the issue.
Where is my order?
Where is my order?
As soon as your order is shipped, you will receive an email containing your tracking link. You can track your package at any time by visiting our order tracking page.
Can I give a product as a gift?
Can I give a product as a gift?
Of course. You can add a gift note at checkout. No price will be displayed in the package.
Payment
What payment methods do you accept?
What payment methods do you accept?
We accept payments by bank card (Visa, Mastercard, AMEX) as well as by Apple Pay and Shop Pay .
Is my payment secure?
Is my payment secure?
Yes, all transactions are encrypted via SSL protocol. We do not store any banking information.
Delivery
Which countries do you deliver to?
Which countries do you deliver to?
We currently deliver to the following countries:
- France
- Belgium
- Swiss
- Luxembourg
- Canada
- UNITED STATES
- Australia
- United Kingdom
- Italy
- Greece
What are your delivery times?
What are your delivery times?
Your order will be shipped within 24-48 hours . Please allow 5 to 7 business days for delivery.
A tracking number will be sent to you as soon as your package is shipped.
Do I have to pay delivery fees?
Do I have to pay delivery fees?
No , we cover the shipping costs. Delivery is free on absolutely all orders, with no minimum purchase required.